Return and Refund Policy

At DTF Wisconsin, we take pride in producing high-quality DTF transfers and custom apparel. Because many of our products are created specifically for each customer, please review this policy before placing your order.

Custom Products

All custom-made and personalized products are considered final sale. This includes:

• Custom DTF transfers
• Custom T-shirts, hoodies, and apparel
• Products featuring customer-supplied artwork
• Personalized names, numbers, colors, or designs
• Items produced in a customer-selected size or configuration

We cannot accept returns or provide refunds for custom products due to incorrect sizes, colors, quantities, spelling, artwork, or other information submitted or approved by the customer.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We will make every reasonable effort to assist you; however, orders cannot be changed or canceled after artwork preparation or production has begun.

Approved cancellations may be subject to deductions for design work, materials, or production already completed.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, contact us within 3 business days of delivery.

Please provide:

• Your name and order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging if it was damaged during delivery

Do not discard, use, press, wash, or alter the affected product until we have reviewed your claim. If we confirm that the issue was caused by DTF Wisconsin, we may provide a replacement, reprint, store credit, or refund, depending on the circumstances.

DTF Transfer Application

DTF Wisconsin is not responsible for transfers damaged by incorrect time, temperature, pressure, peeling method, garment choice, washing, or application equipment.

Customers are responsible for reviewing the pressing instructions and testing unfamiliar fabrics before completing a full production run. Using a household iron instead of a proper heat press may produce unreliable results.

Apparel Sizing

Garment sizes and measurements may vary slightly between manufacturers and styles. Please review the size guide before ordering. Custom apparel cannot be returned or exchanged because the wrong size was selected.

Color and Artwork Differences

Colors may appear different in print than they do on a phone, tablet, or computer screen. Minor variations in color, placement, scale, or garment appearance are not considered defects.

Customers are responsible for ensuring that submitted artwork is accurate, properly sized, and of sufficient quality for printing.

Non-Custom Items

Eligible non-custom, unused items may be returned within 14 days of delivery with prior approval. Items must be unworn, unwashed, unused, and returned in their original condition.

Customers are responsible for approved return-shipping costs unless the product was damaged, defective, or sent incorrectly. Original shipping charges are nonrefundable unless required by law.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Shipping delays, cancellations, and refunds for unshipped merchandise will be handled in accordance with applicable law.

Contact Us

Please contact us before returning any product. Returns sent without prior approval may not be accepted.

DTF Wisconsin
Phone: (715) 213-8059
Email: centralwigraphics@gmail.com
Location: Central Wisconsin, United States