Shipping policy
Shipping Policy
Last updated: August 18, 2026
Thank you for shopping with DTF Wisconsin. This Shipping Policy explains our production, shipping, delivery, tracking, and pickup procedures.
Order Processing and Production
Many of our products are custom-made. Production time begins after:
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Payment has been successfully processed
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Usable artwork has been received
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All required order information has been provided
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Any requested proof has been approved
The estimated production time displayed on the product page, order confirmation, or checkout is an estimate and does not include carrier transit time.
Artwork problems, proof delays, order changes, material availability, large quantities, holidays, and high order volume may increase production time. We will contact you if additional information is required.
Shipping Rates
Available shipping methods and charges are calculated and displayed during checkout based on factors such as:
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Delivery location
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Package size and weight
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Selected shipping method
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Carrier rates
Shipping charges are nonrefundable after an order has shipped, except where required by law or when an error was caused by DTF Wisconsin.
Estimated Delivery
Estimated delivery dates are not guaranteed unless expressly stated in writing. Carrier transit times begin after production is complete and the package has been accepted by the shipping carrier.
Weekends, holidays, severe weather, service interruptions, and other carrier-related events may affect delivery.
Selecting an expedited shipping service speeds up carrier transit only. It does not automatically reduce production time unless rush production has been separately confirmed by DTF Wisconsin.
Shipping Destinations
We ship to eligible addresses available during checkout. Certain products, destinations, military addresses, P.O. boxes, or carrier services may have restrictions.
Contact us before ordering if you have questions about delivery to a specific location.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Contact us immediately if an address needs to be changed. We cannot guarantee that an address can be updated after production begins, a shipping label is created, or the package is transferred to the carrier.
DTF Wisconsin is not responsible for delays, failed deliveries, or additional charges caused by an incorrect or incomplete address supplied by the customer.
Order Tracking
When tracking is available, a shipping-confirmation email or message will be sent after the order is prepared for shipment.
Tracking information may take time to update after the label is created. A shipping label marked “created” does not always mean the carrier has received or scanned the package.
Delayed Packages
Carrier delays can occur after a package leaves our possession. If tracking shows an unusual delay, contact the carrier first for the latest available information.
You may also contact DTF Wisconsin, and we will provide reasonable assistance with available tracking or claim information. We cannot guarantee carrier delivery dates.
If we cannot ship an order within the promised time, we will provide any notice, cancellation choice, or refund required by applicable law.
Lost Packages
A package will not be considered lost until the carrier’s applicable waiting or investigation period has passed.
If tracking indicates that a package may be lost, contact us so we can review the shipment and determine whether a carrier claim, replacement, or other resolution is appropriate.
DTF Wisconsin is not responsible for packages lost because the customer supplied an incorrect address.
Packages Marked Delivered
If tracking shows “delivered” but you cannot locate the package:
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Check the delivery area, mailbox, porch, side entrance, and other secure locations.
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Ask household members, neighbors, building staff, or the local carrier office.
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Allow a short period in case the carrier marked the package delivered before completing delivery.
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Contact the shipping carrier and request delivery details.
Contact DTF Wisconsin if the package remains missing. We will assist where reasonably possible, but we cannot guarantee replacement or reimbursement for a package confirmed as properly delivered by the carrier.
Damaged Shipments
Inspect your order promptly after delivery. If it arrives damaged, contact us within 3 business days and provide:
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Your name and order number
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Clear photographs of the damaged product
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Photographs of the shipping package
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Photographs of the shipping label
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A description of the damage
Keep all products and packaging until the claim has been reviewed. Do not use, press, wash, alter, or discard damaged items before receiving instructions.
Returned-to-Sender Packages
Packages may be returned because of an incorrect address, refused delivery, failed delivery attempts, or failure to collect the package.
We will contact you if an order is returned to us. Additional shipping charges may apply before the package can be sent again. Custom products returned by the carrier are not automatically eligible for a refund.
Local Pickup
If local pickup is offered and selected during checkout, wait until you receive confirmation that your order is ready before arriving.
Pickup instructions, location details, and available times will be provided with your order notification. Orders must be collected by the customer or an authorized person who can provide the order information.
Separate Shipments
Orders containing multiple products may be shipped in separate packages. When available, tracking information will be provided for each shipment.
Contact Us
For questions about production, shipping, tracking, or delivery, contact:
DTF Wisconsin
Phone: (715) 213-8059
Email: centralwigraphics@gmail.com
Location: Central Wisconsin, United States